Help & FAQ

We hope that you find these questions and answers helpful.

I forgot my password! What should I do?
Don’t worry. If you click the ‘My Account link at the top of the page and then click Lost your password?’ and follow the on-screen instructions. We will email you a new password. If you would like to change your password to something more memorable, simply login and click ‘My Account’ at the bottom of the page, click ‘Change Details’ link on your account page and follow the on-screen instructions.
I’ve ordered some furniture with a delivery lead time of 8 weeks but I’ve also ordered some homeware items with a lead time of 3 weeks. Will both arrive in 8 weeks?

No, most of our items are sent to you directly from the manufacturer, not by our own courier. So, all your items would be coming immediately there are ready for dispatch.

How do I checkout?

Once you’ve selected the all the items you wish to purchase please click the ‘YOUR BASKET’ button. This will present you with a choice to view your basket in more detail or proceed straight to checkout. Before proceeding through checkout you will be prompted to sign in, register or enter your password depending on if this is your first time shopping with us. We have worked to keep the registering and sign-in process as simple as possible but we do take your online security and privacy seriously and so we are careful to ask for account holder information at key stages in your buying process.

How can I cancel my order?

If you wish to cancel an order before the order has been processed please call us at Call us at 020 801 63633 as quickly as possible quoting your order reference number.

If the order has already been acted upon you will need to follow the instructions on about returns and refunds in our Terms and Condition.

I’m new to this website – how do I order?

Firstly, thank you for your interest in our website and products. All you need to do is progress through the website, find the perfect piece of furniture for you. Select any options and add then when promoted Click ‘Add to Basket’ (you are not committed to purchasing at this stage). Follow the simple on-screen instructions from here entering your details as requested. If you have any questions please us our contact page and we will be right back in touch to help.

How can I pay for my order?

We offer a wide range of options and are happy to accept payment by Visa, Mastercard, Delta, Maestro, Visa Electron, Payapl. We are also able to take payment via Klarna

How do I add something to my shopping basket?
Every product we sell has its own product detail page that offers a full description along with any key features and all pricing information. If your selected item has colour, size or other options, you will be able to customise it before adding it to your basket. Clicking the ‘ADD TO BASKET’ icon is the next step which will add your choice to your basket. Here you can select the quantity if you require more than one.
What is your returns procedure?
Please inform us regarding any return you would like to make within 7 days of delivery by calling us at Call us at 020 801 63633 or using the contact us page. Please include in your email: – Your name and address – Your order number – A brief explanation of the reason for your return – Your preferred contact phone number On receipt of your email, a member of our team will assess your return and will inform you of the quickest and most efficient way for you to return your products.